FAQs

We carry the full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 888-811-5053 to talk to one of our Sleep Experts.

We’re happy to answer your questions. Call 888-811-5053 to talk to one of our Sleep Experts.

Yes, you can. Call 888-811-5053 to talk to one of our Sleep Experts.

The prices on our products are the same on our website, through our phone order line, and in Retail Stores that carry our products.

Unfortunately no, we can not provide expedited shipping for the TEMPUR-Adapt® or TEMPUR-Cloud® Topper.

You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

If you want help with your purchase, we’re happy to help. Call 888-552-7917 to talk to one of our Sleep Experts.

While you’re in your shopping cart, click the “Remove“ link right under the product price.

If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

We can only accept and ship orders from this website to addresses in the U.S. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

We accept major credit cards (Visa, MasterCard, Discover and American Express).

No

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

We charge your credit card when we ship the products you ordered.

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products.

Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.

Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.

For items that ship UPS, you can add a gift message in the delivery notes section at checkout. This gift message will print on the packing slip.

Sorry, we don’t currently offer gift wrapping.

We use UPS or a similar package courier service to deliver all of our smaller products.

If you live in the U.S., we deliver to your area—with a few exceptions for remote areas.

If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day. You can expect your order to arrive within 3 to 5 days.

Please visit our Shipping and Delivery page for current prices.

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

Yes, we deliver to Alaska and Hawaii. There will be a shipping fee that displays in cart, and shipping will take 10-15 days.

No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.tempur.com and select “Canada“ to view the products available in Canada and learn where you can buy them.

Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products).

Sorry, we cannot ship to P.O. boxes

No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

You can read about our return policy here.

If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.

If you purchased your Tempur-Pedic product from a retail store:

Call the store to discuss the problems you’re having and their return policy.

If you feel your product is defective:

Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.

Creating an online account makes it easier to shop on our website:

• Save your account information for fast, easy checkout
• Access your Tempur-Pedic Financing account easily
• Receive the latest product news by e-mail or catalog
• Receive special offers
• Submit a product review or testimonial
• Track your shipment after purchase
  

No, you can shop, add items to your cart, and even check out without an account.

No, you do not need to sign in to shop.

No, we respect your privacy, so we do not sell or rent our e-mailing list to other companies. See ourPrivacy Policy.

Yes. When you add items to your cart – even if you don’t have an account – we save those products in your cart for 30 days. When you return to the site during those 30 days, those items will remain in your account.

No, we save items in your cart for 30 days, whether you are signed in or not.

We save items in our cart for 30 days. After 30 days, they are automatically deleted from your cart. If we run out of inventory for a product, or if we discontinue a product during those 30 days, we will remove them from your cart.

It’s rare, but the price of an item may change after you’ve added it to your cart.

Yes. We value your security, so we take measures to protect your credit card information during checkout and your personal information when you apply for Tempur-Pedic Financing. We use SSL (Secure Socket Layers) to encode your information for transmission to our servers; SSL is an industry-standard protocol to protect credit card information being transmitted over the Internet.

The verification number is a 3-digit number on the back of your card (or 4 digits on the front of American Express cards). It is used to help increase payment security – the person charging must have the card in their possession to know the verification number.

You can visit this page to remove your name from our lists.

You can visit this page to change your mailing address.

We respect your privacy, so we treat your information with care.

We do not share your e-mail address, except with our own vendors who handle our e-mails for us.

We do not share your credit card or other financial information with others. In fact, we do not save that information in our database at all.

We do not share information about your orders, except with our own vendors who process and ship our orders or help us market our products.

We share your name and address with other trusted retailers who may send you information about products you may be interested in.

For more information about sharing your information, you can read our full privacy policy here.

We respect your privacy, so we protect your personal information. You can read our full policy here.

TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.

TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.

We include a small sample of TEMPUR® material in our Information Kit. The sample is only meant to give you an idea of how TEMPUR® material responds to your touch; in our mattresses, there are multiple layers of different kinds of TEMPUR® material, all working together to produce the comfort and support your body needs. To get a better feel for how TEMPUR® material feels in our mattresses, we encourage you to visit a retail store that carries our products and try them out for yourself.

In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens and our mattress protectors.

We offer our 90 Night Tryout for mattresses (and foundations if purchased with a mattress), if you buy direct from us. This is designed to allow you to purchase the product and try it out. Our mattresses, adjustable bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.

Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.

Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.

No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.

If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.

It’s important to select the correct NeckPillow size. This Chart will help you find the right size.

For filled pillows, if you want to “clean“ your pillow, follow these simple steps to allow the material to breathe and absorb fresh air:

• Remove the pillow case and roll the pillow like a sleeping bag
• Then unroll and repeat this procedure rolling in the opposite direction

If your pillow has a removable cover:

• Remove the cover, wash in cold water with a mild detergent, and line dry

NASA® and the Space Foundation® regularly recognize innovative products that are based on space technology. TEMPUR® material is one of those products—the material that developed into TEMPUR® material was originally designed to cushion astronauts during flight.

Good Housekeeping® evaluates products to determine whether or not they perform as promised so that they can earn the Good Housekeeping Seal, which is backed by Good Housekeeping's two-year Limited Warranty. A number of Tempur-Pedic mattresses have earned the Good Housekeeping Seal.

We are always looking for exceptional people who want to work for our company, whether it’s at our headquarters, one of our manufacturing facilities, or in sales positions across the country. For the current list of available positions, visit our employment page.

There’s no set schedule, but when we have a position to fill, we post the job requirements on our website. Once we’ve selected a candidate, we remove the position from the website.

We will review your credentials and experience, comparing them to the position requirements. If we feel you are a potential fit, we will contact you. When appropriate, we will schedule an interview.

We offer internships in certain departments. If you are interested in an internship with us, e-mail us at:employment@tempurpedic.com

Yes, we do have part-time employee positions. For the current list of available positions, visit our employment page.

This website works best with the most current versions of the Internet Explorer, Firefox and Safari browsers. It should also work in other browsers, although you may experience some slight problems with the way pages display. It also works best with either the Windows or Mac operating systems.

One of the things you may want to check is whether or not you have Javascript enabled, since this website uses it to display parts of many pages. To enable Javascript, please read the Help instructions for your specific browser.

Please contact us at webmaster@tempurpedic.com.

Although we’d love to see everybody sleeping on our mattresses, we focus our charitable giving toward organizations in our community. Sorry, but because of the high demand, we cannot donate to individuals.

Since the answer depends on so many factors, please check with your insurance company.

While the Department of Veterans Affairs has provided Tempur-Pedic mattresses to hospitals, we are not aware of them ever purchasing mattresses directly for consumers. If you have questions, please contact your local VA’s Prosthetics department.

Yes, all new genuine Tempur-Pedic mattresses purchased at approved charitable events are covered by our limited warranty. Please be sure to keep all of the documents from your purchase in case of a warranty claim.

No, we do not sell damaged, returned or refurbished products and such products are not covered by our limited warranties.